Turn your Shopify Store's Content into an AI Chatbot with Personality
Within minutes. No manual AI training. No complex setup. No projects.
Features
Create a chatbot as individual as your business
Introducing Flyweight Assistant, the state-of-the-art AI chatbot with a dynamic personality. Flyweight offers an one-click setup and utilizes the latest shop data to deliver personalized customer interactions.
Tailor the chat's look and feel according to brand's identity and significantly enhance the user experience on your store with a cohesive and visually appealing chat interface.
Benefits
Engineered to integrate effortlessly with your Shopify store
Go live with few clicks
Simple, fast and risk-free setup
Don't worry about HTML and CSS – we take care of it. Just install the app, customize the chatbot's texts, appearance and routing according to your needs and you are ready to go. The preview mode allows you to try out the chatbot without it being visible to your customers.
Use AI out of the box without any legal concerns
GDPR compliance made in Germany
We only process publicly accessible product listings, policies, FAQs, blogs and pages from your Shopify store. No personal data of your customers like names, addresses, phone numbers etc. are available to the AI. Also the chatbot will not ask users for any personal data.
Never lose track of what your customers are thinking
Get customer insights without asking them
Chat conversations are pure gold! Use them to improve your products, services and overall customer experience. Our app allows you to see and filter latest chat messages by type and sentiment.
Benefit from multi-language AI answers
Communicate with customers in their language
The AI will answer in the customer's language. Over 90 languages are currently supported out of the box.
Go live with few clicks
Don't worry about HTML and CSS – we take care of it. Just install the app, customize the chatbot's texts, appearance and routing according to your needs and you are ready to go. The preview mode allows you to try out the chatbot without it being visible to your customers.
Use AI out of the box without any legal concerns
We only process publicly accessible product listings, policies, FAQs, blogs and pages from your Shopify store. No personal data of your customers like names, addresses, phone numbers etc. are available to the AI. Also the chatbot will not ask users for any personal data.
Never lose track of what your customers are thinking
Chat conversations are pure gold! Use them to improve your products, services and overall customer experience. Our app allows you to see and filter latest chat messages by type and sentiment.
Benefit from multi-language AI answers
The AI will answer in the customer's language. Over 90 languages are currently supported out of the box.
Mechanics
AI that works with you, your store and your apps
AI-powered, but you remain in control. Our AI chatbot ensures that all responses are exclusively based on your store's data, eliminating any possibility of hallucination. Any changes to products, pages, or custom routing are reflected in the chat answers, providing accurate and up-to-date information to your customers.
Flyweight Assistant acts as the first point of contact for your customers, providing instant responses to all their questions. You can keep proven customer service channels and workflows and just integrate them via our routing system.
- No wrong answers:All knowledge is solely based on your store's data
- No stale information:Updated products, pages, routing etc. are passed directly to the AI without training periods
- No changed processes:Keep your customer service channels and connect them
- No lost opportunities:Collect leads whenever wanted
- No onboading time:Get started within minutes
Create Product
Set Custom Route
Edit Product Description
Remove Page
Order Status & Tracking
Flyweight Assistant
Customer Service Tool
Get started today
Try your own AI chatbot for free and see how it can help you grow your business. A 7-day free trial is included without limits in traffic, AI chats and AI-generated revenues.
Click the install button above to install the "FLY AI Chatbot" app in your Shopify® store. No credit card required. No sign-up needed. No strings attached.
Customers
Trusted by leading brands worldwide
These brands already benefit from a Chatbot with Personality and Authentic AI Conversations. Join them now!
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
Pricing
Simple plans, based on your needs
Choose the plan that works best for your store's requirements and traffic. You can switch between plans at any time.
AI Starter
$1 /month
For store starting with AI – ready to boost sales and support.
- Unlimited AI chats
- Unlimited routing incl. order-tracking
- Unlimited collected leads
- Fully customizable brand personality
- Dedicated knowledge graph with daily updates
3.0% commission on AI-generated revenue — includes only orders placed within 2 hours after a chat interaction.Includes 1.5K impressions per month. Additional 5K impressions for $10 each.Up to 3,000 products.
AI Pro
$30 /month
For stores converting traffic into AI chats – built to scale with you.
- All features from "AI Starter" plan
- Integrate external sources (e.g. files, Zendesk, ...)
- Custom data exports
- Prioritized feature requests
- Dedicated success manager
1.5% commission on AI-generated revenue — includes only orders placed within 2 hours after a chat interaction.Includes 10K impressions per month. Additional 5K impressions for $8 each.Up to 5,000 products.
Custom
Let's talk
For stores with custom needs – tailored solutions for smarter growth.
- All features from "AI Pro" plan
Custom commission and limits on impressions and products.
Find the perfect plan for your store
How to estimate your store's traffic and AI usage?
You can use Shopify Analytics to estimate the number of impressions. The "Sessions over last 30 days" report should be roughly equal to the number of impressions. See our FAQ for more information.
The trial period is 7 days, during which you can test the app without any charges and cancel at any time. This lets you evaluate the app's performance, how much AI chats convert, and see how it fits your store's needs before commiting to a plan.
Frequently asked questions
General
What if I add and delete products, or have special promotions such as Black Friday?
Your data is refreshed daily, so the Shopify AI chatbot automatically learns about new items, additions, and removals. If you’re promoting a seasonal offer or rotating catalogue, Flyweight keeps pace. As we like to say: you create the magic — we turn it into a support and sales AI.
Can I manage how the AI responds?
Yes. Flyweight’s Shopify chatbot responses are derived from your store data — so you can just edit your product pages, FAQs, or other content to change responses. The AI syncs daily, so changes are continually refreshed. For even more precise control, you can fine-tune responses using our own routing capabilities. Highlight certain products, provide discount coupons, block objectionable subjects, or create exact responses for frequently asked questions. The possibilities are extensive — book a demo if you’d like to learn more.
What if the AI does not know the answer?
That’s where Flyweight excels. Thanks to our sophisticated graph-based backend, the Shopify AI chatbot can understand when it lacks sufficient information. Rather than hallucinating, it hands the request over to you (along with customer data and chat history). Pro tip: utilize these cases to enhance your store content or define a custom route so your AI chatbot will know how to deal with it next time.
Which languages does the AI speak?
Our AI speaks more than 100 languages — even Icelandic. The Shopify bot answers in the language of the customer, and the chat UI can be localized to support localized Shopify markets. It’s a game-changer if you’re selling internationally. We also offer pre-installed language packs in case you need assistance with localization.
Can it handle order tracking requests?
Yes. The AI chatbot checks order status through your Shopify backend and notifies customers of the most recent update along with a tracking link (if any).
How are returns or other support issues handled by the chatbot?
You can automate routing logic for common scenarios like returns, complaints, etc. The assistant will follow your instructions, redirect customers to the desired channel (email, WhatsApp, URL, etc.) or capture customer details if necessary.
Is Flyweight GDPR compliant and EU AI Act compliant?
Yes. Flyweight is GDPR compliant and constructed in accordance with the EU AI Act. We retrieve just the required store content and segregate sensitive customer information from the AI.
Pricing
How does your pricing work?
We are straightforward. No “request a quote” buttons or surprise charges. You pay per use: only if you derive value from Flyweight, you pay. Some stores utilize our Shopify chatbot to automate hundreds of support requests every day; others increase sales by leaps and bounds by offering 24/7 customer guidance.
How do you calculate the commission on AI-generated revenue?
Flyweight is designed to boost your conversion rate. According to statistics from 300+ brands, shops usually experience a 5–15% revenue boost, depending on the niche. We also provide features such as smart popups to prevent cart abandonment (coming soon). The commission model allows us to maintain low fixed costs and aligns the incentives with your success.
What is an impression?
An impression is akin to a Shopify session. It is only counted once when the chatbot is shown to a new visitor. When the same visitor comes back within 30 minutes, it won’t be counted. Impressions can be approximated by looking at your monthly sessions on Shopify.
Can I change plans at any time?
Yes. You can upgrade or downgrade your Shopify chatbot plan whenever you want.
Can I cancel anytime?
Yes. Shopify handles subscriptions and they can be cancelled by a single click.
What are the payment options?
All fees are charged directly to your Shopify bill. No third-party billing configuration required.
Do you have any discounts?
We provide bespoke pricing for stores with more than 400,000 impressions a month or for retailers/agencies who host Flyweight for multiple stores. Contact us to find out more.
For tutorials, guides and best practices visit our blog or watch our videos.
Get started today
Try your own AI chatbot for free and see how it can help you grow your business. A 7-day free trial is included without limits in traffic, AI chats and AI-generated revenues.
Click the install button above to install the "FLY AI Chatbot" app in your Shopify® store. No credit card required. No sign-up needed. No strings attached.
Join Flyweight 👋
Looking for a place to work on software as a service products? Remotely? Maybe in engineering or sales?
Hi, we're Flyweight! As a team of software engineers we are passionate about providing authentic and transparent AI assistants based on your data. To achieve this, we develop cloud-based software solutions with a focus on artificial intelligence and distributed corporate data.
Our homebase is in Mannheim, Germany. You are very welcome to stop by for coffee or tea if you are around!