How BioTeiGa Uses Flyweight to Turn Organic Content into a 24/7 AI Chatbot for Shopify

BioTeiGa is a leading German brand in the field of natural and sustainable pond care. With over 50,000 satisfied customers, they offer biological solutions for common pond issues—like algae, murky water, or sludge—without harming fish, plants, or the environment. Their products are easy to apply, expert-developed, and manufactured in-house with a deep commitment to nature and customer service.

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Turning Authentic Content into a Brand-Aligned AI Chatbot

Like many growing Shopify stores, BioTeiGa reached a point where scaling customer support became a challenge. Their team had crafted detailed content explaining pond care, but answering the same customer questions repeatedly—and across two languages—consumed valuable time.

Instead of outsourcing support or building complex AI flows from scratch, BioTeiGa turned to Flyweight. Within just 30 minutes, they had a fully functional Shopify AI Chatbot with BioTeiGa’s personality, trained entirely on their own content—no manual setup needed.

Flyweight took all their existing store and help content and transformed it into a brand-authentic chatbot, capable of guiding and supporting users 24/7. BioTeiGa’s content wasn’t just reused—it was brought to life.

“Far better than other providers. After just 2 hours, I had a working customer service chatbot offering our products—complete with links and photos—24/7. During testing, the chatbot answered all queries correctly. I’m absolutely satisfied.”
— Ulf Röhlich, CEO of BioTeiGa.de

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Shopify ROI That Speaks for Itself

The numbers behind BioTeiGa’s chatbot tell a clear story of success:

• 4,632% ROI since implementation
• +49% higher average order value for customers who interacted with the chatbot
• 93.2% successful resolution rate, driven by the depth of their existing content

With a chatbot that speaks both German and English, BioTeiGa now offers immediate and reliable support for local and international customers, at any time of day. And because Flyweight updates itself nightly, the bot always reflects the latest product details, seasonal advice, and offers.

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Built on a Reliable Foundation of Truth

At the core of Flyweight’s success is its graph-based AI technology, which keeps every response close to verified store content. That means fewer hallucinations, no guesswork, and answers that feel like they're coming straight from the BioTeiGa team.

For BioTeiGa, the AI isn’t a cold assistant—it’s a branded extension of their expertise. Customers feel guided, not just responded to.

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Supporting Sales Without Repeating Yourself

Before Flyweight, BioTeiGa’s support team spent hours replying to the same questions again and again. With the AI now handling the most repetitive inquiries, the team can focus on complex issues and product development—without losing sales or trust in the process.

It’s not just automation. It’s authentic, on-brand guidance, powered by their own content.

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Why Flyweight Works for BioTeiGa

• Fast setup: One click and 30 minutes to launch a full chatbot
• No training needed: Uses existing content, no manual AI flows
• Always up-to-date: Auto-refreshes every night
• Personality-first: Feels like BioTeiGa, not generic AI
• Multilingual: Operates natively in English & German

For a brand built on natural clarity and trust, Flyweight delivers the same values—through AI.