AI chatbot for Shopify that knows your whole store
Flyweight connects your products, pages and policies in a Knowledge Graph, then helps shoppers 24/7: product advice, live order status, address changes and cancellations. When it can’t help, your team takes over with the full conversation.
- Test your own AI free in Preview, no credit card
- Rated 4.8/5 on the Shopify App Store
- Made in Germany, with a data processing agreement
At home with 800+ leading brands on Shopify
What is Flyweight?
Flyweight is an AI chatbot for Shopify stores. It turns your products, pages, articles, FAQs and policies into a structured Knowledge Graph, so shoppers get answers grounded in your business. Install it from the Shopify App Store, test it in Preview, and make it your own.
An AI specialist for complex B2C and B2B brands on Shopify
Spare parts, technology, recovery products, supplements or beauty: when the right answer depends on the details, connect your domain knowledge to your AI.
Guide the product decision
Use product attributes, compatibility information and decision rules to ask the right questions before recommending a product.
Product decision intelligence →Make a large catalog useful
Connect products, variants and technical content in a Knowledge Graph designed for millions of products and tens of millions of variants. Large imports and custom sources are scoped with you.
Large product catalogs →Connect the next step
Prepare a quote from a product list, retrieve an invoice through your connected ERP, or hand a valuable request to sales. Your integrations and approval rules determine the workflow.
B2B & ERP workflows →Bring us your hardest product question. Book a demo with our team →
Recommends the right products
Shoppers ask the way they talk. Flyweight answers from your real catalog and product attributes, helping them find what fits.
- Product cards with images, prices and add-to-cart in the chat
- Compares products and variants using their actual attributes
- Smart popups invite shoppers in on product and collection pages
Tracks, edits and cancels orders
Give order questions an immediate answer. Flyweight reads live order data through Shopify and can act according to your rules.
- Real-time order status right in the chat
- Updates shipping addresses on eligible, unfulfilled orders
- Cancels eligible orders directly or through your Shopify Flow approval
Hands off to your team with full context
When a question needs a person, nobody starts from scratch. Your team gets the conversation and the details that matter.
- Human takeovers and live chats are always free
- In-chat forms collect leads and requests with the transcript attached
- Custom routings send customers to a URL, phone, WhatsApp or email
Live on your store in about 30 minutes
No code, no API keys, no manual chatbot training.
Install from the Shopify App Store
Add Flyweight to your store and review the permissions in Shopify. Order actions need the corresponding permissions and configuration.
Your Knowledge Graph builds itself
Flyweight reads your products, pages, articles, FAQs and policies and builds your AI agent. Allow about 30 minutes, depending on store size.
Test in Preview and go live
Try your customers’ questions, set the brand voice and routings, then enable the widget when you’re happy with the answers.
Stays up to date on paid plans
Every 24 hours, Flyweight re-syncs your store content on paid plans. Free Preview uses the initial import. Order tracking uses live Shopify data.
Grounded in your store, not guesswork
A structured Knowledge Graph connects your products, variants, collections, content and policies. Live order data adds the context needed for order questions. One shared source of knowledge keeps your AI on-brand across channels.
How the Knowledge Graph works →One AI, everywhere your customers ask
The same Knowledge Graph powers your storefront and connected channels. No second bot to train.
AI Chat
Recommends products, resolves support questions and handles configured order actions on your storefront.
Explore AI Chat →
AI Search
Understands what shoppers mean, answers from your real store content, and can replace your storefront search bar.
Explore AI Search →Your order #1035 is being prepared. We’ll email you the tracking link after dispatch.
Ticket AI Beta
Drafts on-brand replies in Gorgias, Zendesk and Freshdesk, plus Gmail, Outlook on the web and Zoho Mail. Your team reviews and sends.
Explore Ticket AI →
Instagram
WhatsApp
MessengerSocial messages Rolling out
Bring your store’s AI to Instagram DMs. WhatsApp and Messenger are rolling out; check availability for your store.
Explore social channels →Everything a store needs from its chat
Make it feel like your brand. Give your team the tools to keep improving.
Smart popups
Invite shoppers into the conversation on product and collection pages, with messages that fit the moment.
Custom routings
Route questions by intent to an answer, a URL, phone, WhatsApp, email or a form.
Lead capture
Collect names, emails and request details mid-chat, with the transcript attached.
100+ languages
Detect the shopper’s language automatically. The widget interface is translated into 29 languages.
Chat-to-sales analytics
See orders after a chat with 2-hour, 1-day and 7-day attribution windows.
Built with privacy in mind
Made in Germany, with a data processing agreement and controls to support your compliance requirements.
Helpful conversations. Measurable results.
Every 8th chat turns into a sale
Reboots sells compression massage and cryotherapy products across Europe and the US. Flyweight turns its Shopify store and Zendesk Help Center into one Knowledge Graph and advises shoppers in five languages, 24/7.
Read the Reboots story →
Results from the Reboots case study. Outcomes vary by store, content and setup.
Flyweight vs Shopify Inbox
Shopify Inbox is a good starting point for merchant-led chat. Flyweight is for stores that want an AI agent to advise, resolve and act.
Shopify Inbox
- Free messaging app, native to Shopify
- Merchant-managed chat and product sharing
- Instant answers you review and publish
- Automated order-status answers
Flyweight
- AI grounded in a Knowledge Graph of your store
- Product advice and recommendations in conversation
- Configured order cancellations and address changes
- AI Chat, AI Search and connected channels
Simple pricing, AI included
Human chats and takeovers are always free, with no commission on sales. Choose usage-based AI Interactions or a flat-price AI Unlimited plan.
Try it free
Free to install
$0
Install free, set everything up, and test your AI unlimited in Preview. Then take it live with 300 AI Interactions on us. No card, no monthly fee. Upgrade to a paid plan when you're ready for more.
Start for freeAI Interactions
Starting at
$10/mo
Pay per AI interaction, with unlimited visitors. The plan scales with how much your AI actually works. Human takeovers stay free.
Start for freeAI Unlimited
Starting at
$30/mo
Unlimited everything for one flat price: AI interactions, products and team members. No meters, no overages.
Start for freePaid prices are starting prices. Your tailored quote depends on your store and setup. Paid plans include a 7-day free trial.
Trusted by 800+ leading brands on Shopify
4.8/5 from 126 reviews · Built for Shopify
We tested a few chatbots, and Flyweight AI is the one we truly recommend.
STAY SPICED !The Shopify integration is simple and the chatbot answers are outstanding. It doesn’t just advise on products, it routes support requests to exactly the right place.
Pullup & DipImpressed how well this works. The AI knows everything, and when it doesn’t, it just forwards the request to us.
GuzzlyFrequently asked questions
Everything you need to plan your Shopify AI chatbot setup.
Talk to our team →How do I add an AI chatbot to my Shopify store?
Install Flyweight from the Shopify App Store. It reads your products, pages, articles, FAQs and policies and builds a Knowledge Graph in about 30 minutes, depending on store size. Test the AI in Preview, set the tone and routings, then turn the chat widget on. No code or API keys needed.
Does Flyweight support complex B2B and B2C brands on Shopify?
Yes. Flyweight connects your catalog and specialist content to guide decisions about compatibility, specifications and product fit. Add decision rules and configured workflows for B2B quote requests, ERP invoice retrieval and qualified sales handovers. Custom system access and approval steps are scoped to your business. Explore product decision intelligence or book a demo with your use case.
Does Shopify have its own AI chatbot?
Shopify Inbox is Shopify’s free messaging app. It supports instant answers, including AI-generated suggestions that merchants review before publishing, and an automated order-status answer. Flyweight adds an AI agent grounded in your whole store, product recommendations, and configured order actions. Compare the two in our Shopify Inbox guide.
How much does Flyweight cost?
Install free, set everything up, and test your AI unlimited in Preview. Then take it live with 300 AI Interactions on us. No card, no monthly fee. Upgrade to a paid plan when you're ready for more. AI Interactions starts at $10/month; AI Unlimited starts at $30/month. Paid pricing is tailored to your store. Human chats and takeovers are free, with no sales commission. Compare current plans.
Can Flyweight replace live chat?
It can handle routine product advice, order status, policy questions and configured order changes. When a person is needed, your team takes over with the conversation history, or receives a request with the transcript attached. Human chats and takeovers are free. In our Reboots case study, 85% of chats were resolved without a human. Results depend on your store and setup.
Does it work with Gorgias, Zendesk or Freshdesk?
Ticket AI drafts replies inside Gorgias, Zendesk and Freshdesk, as well as Gmail, Outlook on the web and Zoho Mail. Your team reviews and sends the drafts from its existing helpdesk. Ticket AI is in beta; see the Ticket AI page for setup and availability.
Which languages does Flyweight speak?
More than 100, with automatic language detection. A shopper who writes in French can get French replies even on an English storefront. The widget interface is translated into 29 languages.
Can it answer Instagram, WhatsApp and Messenger messages?
Instagram uses the same AI and Knowledge Graph as your storefront chat. WhatsApp and Messenger are rolling out. Channels are included in every plan, but availability depends on the rollout and your account setup. Check the channels overview before planning your launch.
Does the AI stay up to date with my store?
Flyweight loads your store content when you install. On paid plans, it refreshes the Knowledge Graph every 24 hours. Free Preview uses the initial import and does not include automatic nightly refreshes. Order tracking retrieves live order data through Shopify.
Is Flyweight GDPR compliant?
Flyweight is built by Flyweight GmbH in Mannheim, Germany, with privacy controls and a data processing agreement. It is designed to support GDPR and EU AI Act requirements. Your store’s own configuration, privacy notices and use of customer data also matter. Read about Flyweight’s privacy and compliance features.
From answers to approved actions
The same agent can complete approved workflows, from a newsletter signup to an order change.
Try an AI chatbot on your own store
Install Flyweight, let it learn your store, and test every answer in Preview before customers see it.
Free to install · No code · No credit card
Updated · Flyweight GmbH