Why e-commerce is moving to AI agents
AI agents engage customers instantly, scale support without hiring, and turn questions into completed actions, around the clock. Grounded in your store knowledge, they recommend the right products, resolve requests, and get the next step done.
Grounded in your store data. GDPR & AI-Act compliant.
AI chat just got smart for e-commerce
AI chat is the new standard in e-commerce. Flyweight delivers it with focus on conversion, support automation, and instant product understanding. No training needed.
Boost Your Sales
Our AI chat guides customers to the right products and answers their questions instantly. Higher conversions, fewer bounces.👋 Fewer abandoned carts. More sales.
Reduce Support Load
Your AI handles common questions automatically while you focus on what really matters. Complex cases still come to you.👋 Less support chaos. More focused work.
Gain Customer Insights
AI conversations show you what your visitors actually want, where they get stuck, and how to improve your store. Real insights, not guesswork.👋 No more lost data. Smart optimization.
Real brands. Measurable results.
More sales. Higher order values. Less repetitive support.
An AI that earns its keep, grows sales and captures demand. Build toward all five outcomes with one setup, then measure the impact for your industry and your customers.
5,000%+
Return on investment
Explore this benefit →5–15%
Revenue growth potential
Explore this benefit →+18–49%
Higher average order value
Explore this benefit →10–20 min
Median time from chat to purchase
Explore this benefit →>90%
of chat requests resolved without human interaction
More room for the cases that need your team.
Reboots and Venen Engel resolve over 90% of chat requests without human interaction. Your products, knowledge and configured workflows determine what your AI can handle.
For high-value enquiries, your AI can also collect the details your sales team needs to follow up, or invite shoppers to join your newsletter or WhatsApp list with a button in chat. Explore lead collection →
These results draw on more than 100 performance calls with brands since Flyweight AI launched. They show what is possible, not a guaranteed outcome. Your industry, catalog and setup shape the results. We have a library of best practices to help you get there.
Explore our Big 5 →One AI, four ways to put it to work
The same on-brand AI and Knowledge Graph power everything below. No second bot to train, no duplicate knowledge base to maintain.
AI Sales & Support Chat
One on-brand AI chatbot that recommends products, resolves questions and hands complex cases to your team.
Explore chatAI Process Automation
Let the AI complete approved actions across Shopify and your stack, from newsletter signups to order changes.
Explore automationKnowledge Graph
The structured, always-current graph of your whole store that grounds every answer across every channel.
How it worksChannels
The same AI on your storefront, in AI Search, in your helpdesk and on Instagram, WhatsApp and Messenger.
See all channelsWhy choose Flyweight AI for your store
Unlike generic tools, Flyweight is built for e-commerce from the ground up. The Flyweight AI Knowledge Graph turns your entire Shopify store into structured, queryable data - powering smart product logic, real-time routing, and conversion-optimized conversations.
AI-powered, but you remain in control. The Flyweight AI Knowledge Graph grounds responses in your store's data, which reduces hallucinations and keeps answers accurate. Any changes to products, pages, or custom routing are reflected in the chat answers, providing up-to-date information to your customers.
Flyweight Assistant acts as the first point of contact for your customers, providing instant responses to all their questions. You can keep proven customer service channels and workflows and just integrate them via our routing system.
Advantages with Flyweight AI Knowledge Graph
- Grounded answers:Knowledge stays based on your store's own data
- No stale information:Updated products, pages, routing etc. are passed directly to the AI without training periods
- No changed processes:Keep your customer service channels and connect them
- No lost opportunities:Collect leads whenever wanted
- No onboarding time:Get started within minutes
Product Content
Page Content
Blog Content
Create Content
Edit Content
Remove Content
Set Routing
Order Status & Tracking
Flyweight AI Knowledge Graph
Order Edit & Cancel
Customer Service Tool
Trusted by 800+ leading brands on Shopify
4.8/5 · 126 reviews · Shopify App Store
Ice Barrel“Simply excellent.”
STAY SPICED !“We tested a few chatbots, and Flyweight AI is the one we truly recommend.”
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Wir haben ein paar Chatbots geteste und Flyweight AI ist wirklich zu emfehlen.
Australian BodycareReducing avoidable returns with immediate post-purchase actions
Australian Bodycare →
Pullup & Dip“The Shopify integration is simple and the chatbot answers are outstanding. It doesn’t just advise on products, it routes support requests to exactly the right place.”
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Wir testen die AI aktuell in unserem deutschen Shop: die Integration mit der Shopify App ist sehr einfach und die Qualität der Chatbot Antworten ist wirklich überragend! Uns ist besonders wichtig, dass der Chatbot nicht nur bei der Produktberatung unterstützt, sondern auch im Supportfall Kunden an die richtige Stelle weiterleitet. Zum Beispiel sollen Retourenanfragen direkt an unser Retourenportal geschickt werden, und alles andere an unseren WhatsApp-Support. Mit dem Routing in der App lässt sich das sehr einfach umsetzen.
Venen Engel“Setup was really straightforward and the result is convincing across the board. First-class support whenever we need custom solutions.”
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Das Setup von Fly ist äußerst unkompliziert, und das Ergebnis überzeugt auf ganzer Linie. Alle wichtigen Designs können individuell angepasst werden, wodurch unsere Kunden bereits ab dem ersten Tag von der Live-Chat-Funktion profitieren. Darüber hinaus bietet Flyweight einen erstklassigen Kundenservice, der bei der Implementierung von Custom Routings oder anderen maßgeschneiderten Lösungen unterstützt. Vielen Dank für eure großartige Unterstützung!
VEYNOU“Our 24/7 concierge for selling jewelry, with the most natural AI conversations I’ve experienced. Setup was one click and the support was superb.”
Get Started Today
Try your own AI chatbot for free and see how it grows your business. 7 days free, no limits on traffic or AI chats.