Choose your plan
Our AI is the product - included from the start, not a costly add-on tier. An AI Agent powers every request and grounds its answers in your store's Knowledge Graph for higher accuracy, and it's GDPR & AI-Act compliant.
Free
$0
Test your AI in preview before going live - no paid plan needed.
- Includes preview testing
AI Starter
$1/mo
Visitor-based pricing with unlimited AI Interactions (chat only). Built for stores getting started with AI.
- Unlimited AI Interactions (chat)
- 1,500 visitors included
- Additional 3,000 visitors for $10
- Up to 3,000 products
More products: +$5 / 1,000 (max +90k)
AI Pro
$100/mo
The all-in-one plan that brings your AI everywhere. Priced per AI interaction, with unlimited visitors.
- Unlimited visitors & all channels unlocked
- Includes 1,000 AI Interactions
- Additional 200 AI Interactions for $30
- Up to 10,000 products
More products: +$5 / 1,000 (max +90k)
AI Leader
$300/mo
Highest tier for established, high-traffic brands that want the most out of AI everywhere.
- Unlimited visitors & all channels unlocked
- Includes 3,000 AI Interactions
- Additional 300 AI Interactions for $60
- Premium AI for all interactions - Included
- Up to 30,000 products
More products: +$5 / 1,000 (max +90k)
Need more? We also build custom AI - let's talkCompare all features
Swipe to compare plans →
| Free$0/mo | AI Starter$1/mo | Most popularAI Pro$100/mo | AI Leader$300/mo | |
|---|---|---|---|---|
| Pricing | ||||
| Pricing modelAI Starter is billed per visitor with unlimited AI answers. AI Pro and AI Leader are billed per AI interaction and include unlimited visitors. | Free | Per visitor | Per AI interaction | Per AI interaction |
| VisitorsHow many unique visitors your AI can serve each month. AI Starter includes 1,500; AI Pro and AI Leader include unlimited visitors. | Preview only | 1,500 | ∞ | ∞ |
| Additional visitorsPay-as-you-go rate on AI Starter once your included visitors are used, capped each month. | — | $10 / 3,000 | ∞ | ∞ |
| Additional visitors (Premium AI)The AI Starter visitor package with Premium AI switched on for every answer. | — | $10 / 2,000 | ∞ | ∞ |
| AI & training | ||||
| AI AgentThe AI Agent decides the best route for each question - answer it, take an action, or escalate to you. It's the backbone of your AI chat, used on every request. | ||||
| Included AI Interactions / monthAn AI Interaction is counted whenever the AI generates a response - in chat and across your connected channels. Human chats / takeovers are always free. | Preview only | ∞ | 1,000 | 3,000 |
| Additional AI InteractionsPay-as-you-go rate once your included interactions are used, capped each month. | — | ∞ | $30 / 200 | $60 / 300 |
| Additional with Premium AI for allWith Premium AI on every interaction, each answer uses top-tier models - so a package buys slightly fewer interactions than the standard rate. | — | — | $30 / 150 | Included |
| Premium AI for all interactions | — | Optional | Optional | |
| Unlimited AI testing in Preview | ||||
| Knowledge Graph & data | ||||
| Products coveredHow many of your catalog's products the AI is trained on and can answer about. Your AI can only go live once all products are loaded - the Knowledge Graph needs the full picture. Free loads up to 10,000 random products so you can fully test the AI before going live. | 10,000 | 3,000 | 10,000 | 30,000 |
| More products availableAdd product capacity in steps - $5 per +1,000 products, up to +90k. Need more? Contact us. | — | Up to +90k | Up to +90k | Up to +90k (more on request) |
| Maximum accuracy with Knowledge GraphThe heart of Flyweight: we index every piece of your public content - Products, Pages, Blog Articles and Shop Policies - into a Knowledge Graph that grounds answers in your real store data. | ||||
| Custom content (Flyweight metafield)Add AI-only content (specs, instructions) to any product, page or blog post via the Flyweight_Content metafield - invisible to customers, picked up on the daily refresh. | — | |||
| Order comments (#flyweight)Add an order note starting with #flyweight (e.g. expected ship date) and the AI uses it for that order. | — | |||
| Daily data refreshYour entire catalog is re-synced automatically every 24 hours, so the AI stays up to date. | — | |||
| Zendesk knowledge hubConnect your Zendesk Help Center as a source - synced and refreshed daily alongside the rest of your content. | — | — | ||
| Languages | ||||
| Languages the AI speaks | 100+ | 100+ | 100+ | 100+ |
| Auto language detectionDetects the customer's language from your page and their messages - a visitor on your English page who writes in French gets French replies. | ||||
| Widget translated into 29 languagesEvery chat-widget UI element is translated into up to 29 languages. | ||||
| Translate chat sessions in your inboxTranslate any chat session into your language to understand every conversation, whatever language it happened in. | ||||
| Channels | ||||
| AI Chat | Preview | |||
| AI SearchAI-powered search that can replace your storefront search bar. | — | — | Soon | Soon |
| — | — | Soon | Soon | |
| — | — | Soon | Soon | |
| Facebook Messenger | — | — | Soon | Soon |
| Ticketing across every channelFlyweight AI goes wherever your tickets are. Coming to AI Pro & AI Leader. | — | — | Soon | Soon |
| Automation & actions | ||||
| Unlimited custom routingsRules that route a question to a specific answer or action. The Fallback Routing catches anything you haven't covered. | — | |||
| Unlimited order trackingCustomers get real-time order status right in the chat. | — | |||
| Order cancel - Shopify APIAfter the customer confirms, the AI cancels the order directly via Shopify (refund, restock, notify). | — | |||
| Shipping address update - Shopify APIThe AI updates the shipping address on unfulfilled orders directly via Shopify. | — | |||
| Order cancel - Shopify FlowPrefer to stay in control? The AI triggers your Shopify Flow for cancellations and you approve it. | — | |||
| Shipping address update - Shopify FlowThe AI triggers your Shopify Flow for address changes; you approve. | — | |||
| Unlimited forms & collected leadsCollect names, emails and notes with smart in-chat forms; leads land in your inbox and export. | — | |||
| Live chat & inbox | ||||
| Unlimited live chats & human takeoversJump into any conversation and reply as a human; the AI steps aside. Always free. | — | |||
| Filter chat sessions (incl. fallback)Filter sessions by topic, route, language or time. Tip: filter on Fallback to find what the AI couldn't answer - then add content or a route. | — | |||
| Appearance & customization | ||||
| Fully customizable brand personalitySet the AI's name, tone and behavior to match your brand. | — | |||
| Avatar (image or GIF) | — | |||
| Unlimited Quick-ActionsClickable preset prompts below the welcome message for instant answers. | — | |||
| Unlimited popupsTargeted, dismissible messages that invite visitors into the chat on the pages you choose. | — | |||
| Embed the chat full-size on any pagePlace a full-size inline chat on any page - great for About or Contact pages where visitors look for answers first. | — | |||
| Deep links to open the chatShare links that open the chat with a specific action - unlimited. | — | |||
| Analytics | ||||
| Resolution AnalyticsSee how many conversations your AI resolved on its own versus needed a human or fell back. | — | |||
| Conversion Analytics (Chats-to-Sales)Track orders attributed to chats with configurable attribution windows (2 hours, 1 day, 7 days), plus average order value after a chat - over the time window you choose. | — | |||
| Support & success | ||||
| Onboarding callA guided setup call to get your AI live fast, with tips from leading brands. | — | — | ||
| AI Performance callRecurring strategy call to review your chats and improve answers and routing. | — | — | ||
| Dedicated Success ManagerA named contact who knows your brand and helps you get the most from AI. | — | — | ||
| Priority support | — | — | ||
| Priority feature requests | — | — | ||
| Compliance | ||||
| GDPR & AI-Act compliant | ||||
Frequently asked questions
General
What makes your AI different from others?
Our AI is the product - included from the start, not a costly add-on tier. An AI Agent powers every request and grounds its answers in your store's Knowledge Graph for higher accuracy, and it's GDPR & AI-Act compliant.
What is the AI Agent?
The AI Agent is the backbone of your chat. For every customer message it decides the best route - answer from your Knowledge Graph, take an action like order tracking or a cancellation, or escalate the conversation to you.
Why does my AI need all products loaded before it goes live?
Your AI answers from a Knowledge Graph built from your whole catalog, so it only goes live once all your products are loaded - it needs the full picture to answer reliably. If your catalog is larger than your plan covers, add product capacity ($5 per +1,000 products, up to +90k).
Can I upgrade or downgrade my plan?
Yes. Pick a different plan and select it; your usage period resets immediately after the change.
Do you offer custom development?
Yes. Beyond the standard plans we build custom AI for external and internal use cases - multiple assistants across stores, dedicated infrastructure for scale and security, and integrations with your existing systems (CRM, ERP, OMS). Book a strategy call with our Co-Founder and let's talk.
Why do some reviews mention visitors, traffic, or paying for sales? Do I need to worry about unexpected costs?
Those reviews refer to our old pricing model, which billed based on website visitors plus a commission on every sale made after a chat. We've dropped that completely: today, you can enjoy unlimited sales after chats without paying any commission, and we've introduced plans based solely on AI Interactions. AI Pro and AI Leader are billed purely on AI Interactions and include unlimited visitors, while AI Starter has a simple, predictable per-visitor rate with unlimited AI for webchat only. Enjoy our new pricing - and let's scale together! 😊
Usage
What is an AI Interaction?
An AI Interaction is counted whenever our AI generates a response for a customer - in chat, on Instagram, and across the channels you connect. You only pay for AI involvement.
What's the difference between AI Starter and AI Pro pricing?
AI Starter is billed by visitors and includes unlimited AI answers, so it's ideal for small stores just starting out. AI Pro and AI Leader are billed by AI interactions and include unlimited visitors, and they're the all-in-one option that brings your AI to every channel.
Are human chats and takeovers counted?
No. All human interactions - live chats and takeovers - are completely free. You pay only for AI Interactions, never for the human side.
What happens if I exceed my included AI Interactions?
Additional AI Interactions are billed automatically at your plan's per-unit rate, up to the monthly capped amount set by Shopify. Once the cap is reached, no further AI Interactions are billed until the next billing period.
What is a visitor?
A visitor is a unique person who visits your store. For example, someone who browses several pages, leaves, and comes back a few hours later still counts as only one visitor. High-traffic stores, or stores planning to run advertising campaigns, usually benefit more from the AI-Interaction-based plans, AI Pro and AI Leader, since they include unlimited visitors.
I want to upgrade my plan, when will my usage be reset?
Your usage period is reset immediately after the upgrade. If you exceeded your limits and upgrade, your assistant is instantly available again.
For tutorials, guides and best practices visit our blog or watch our videos.
Get Started Today
Try your own AI chatbot for free and see how it grows your business. 7 days free, no limits on traffic or AI chats.
Click "Install" to add the "Flyweight AI" app to your Shopify® store. No credit card needed, no signup required.
What Our Customers Say
4.8 out of 5 based on 106 reviews on the Shopify App Store
Maître Philippe & Filles
I just started using this app and it's fantastic. No need to feed it with questions and answers, the app learn everything alone and give very inteligent responses. Perfect and professional. Thank you.
PD Customs
An incredibly effective app that is both simple to use and remarkably smart straight from the get-go. Unlike other AI chat apps that I've tested it pretty much provides the perfect answer 100% of the time. Tweaking custom answers is super easy and never fails. I'm loving it so far!
Zero Trace Tours
Honestly, I just installed this, super easy. Did my first search, amazing response! I could never provide the service this thing will for me. Epic find
Optimize GmbH
Easy Setup und direkt gut eingerichtet! Die KI antwortet super auf Kundenanfragen und ist dabei fachlich sehr gut (hängt natürlich von der Webseite ab). Der Support ist Hammer, antwortet in wenigen Stunden und immer fachlich kompetent. Sollte öfters geben.
Venen Engel Shop
Das Setup von Fly ist äußerst unkompliziert, und das Ergebnis überzeugt auf ganzer Linie. Alle wichtigen Designs können individuell angepasst werden, wodurch unsere Kunden bereits ab dem ersten Tag von der Live-Chat-Funktion profitieren. Darüber hinaus bietet Flyweight einen erstklassigen Kundenservice, der bei der Implementierung von Custom Routings oder anderen maßgeschneiderten Lösungen unterstützt. Vielen Dank für eure großartige Unterstützung!
VEYNOU
I’m super impressed by this AI chatbot! It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I’ve ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store. I have to give a shout-out to the Flyweight support team too - I had some extra design requests, and they were fulfilled within 24 hours. Can totally recommend it!