Everything your AI needs. One Unlimited plan.

The AI Agent decides the best route for each question - answer it, take an action, or escalate to you. It's the backbone of your AI chat, used on every request.

AI replies in chat and across your connected channels. Your offer sets out the agreed Unlimited scope.

Your plan already uses Premium AI for complex questions; this extends it to every interaction. Recommended for skincare, supplements, health, and tech brands, where the highest level of accuracy matters in every answer.

We plan the Knowledge Graph around your full catalog, including variants and additional product data.

The heart of Flyweight: we index every piece of your public content - Products, Pages, Blog Articles and Shop Policies - into a Knowledge Graph that grounds answers in your real store data.

Add AI-only content (specs, instructions) to any product, page or blog post via the Flyweight_Content metafield - invisible to customers, picked up on the next data refresh.

Add an order note starting with #flyweight (e.g. expected ship date) and the AI uses it for that order.

Your store content is refreshed daily to keep your AI up to date.

Connect your Zendesk Help Center as a source - synced and refreshed daily alongside the rest of your content.

Detects the customer's language from your page and their messages - a visitor on your English page who writes in French gets French replies.

Every chat-widget UI element is translated into up to 29 languages.

Translate any chat session into your language to understand every conversation, whatever language it happened in.

AI-powered search that can replace your storefront search bar.

Your AI answers Instagram DMs with the same store knowledge it uses in chat. Connected by one of our experts.

Answer tickets with your Flyweight AI directly in Zendesk, Freshdesk, Gorgias, Gmail, or Outlook, grounded in your store content. Each tool is connected by one of our experts.

Included user seats for the Web App and Ticket AI, so your support team can work outside the Shopify admin.

Rules that route a question to a specific answer or action. The Fallback Routing catches anything you haven't covered.

Customers get real-time order status right in the chat.

After the customer confirms, the AI cancels the order directly via Shopify (refund, restock, notify).

The AI updates the shipping address on unfulfilled orders directly via Shopify.

Prefer to stay in control? The AI triggers your Shopify Flow for cancellations and you approve it.

The AI triggers your Shopify Flow for address changes; you approve.

Collect names, emails and notes with smart in-chat forms; leads land in your inbox and export.

We plan custom integrations and workflows together, with development scope and delivery agreed in your offer.

Jump into any conversation and reply as a human; the AI steps aside. Always free.

Filter sessions by topic, route, language or time. Tip: filter on Fallback to find what the AI couldn't answer - then add content or a route.

The last pieces of the widget's look: your own footer text and custom CSS for a pixel-perfect brand fit. Unlocked from AI Core up.

Set the AI's name, tone and behavior to match your brand.

Clickable preset prompts below the welcome message for instant answers.

Targeted, dismissible messages that invite visitors into the chat on the pages you choose.

Place a full-size inline chat on any page - great for About or Contact pages where visitors look for answers first.

Share links that open the chat with a specific action - unlimited.

See how many conversations your AI resolved on its own versus needed a human or fell back.

Track orders attributed to chats with configurable attribution windows (2 hours, 1 day, 7 days), plus average order value after a chat - over the time window you choose.

A guided setup call to get your AI live fast, with tips from leading brands.

Recurring strategy call to review your chats and improve answers and routing.

A named contact who knows your brand and helps you get the most from AI.

Data minimization and clearly defined permissions, data flows and handovers support your GDPR-compliant use.

Transparency, human oversight and documentation help you meet the obligations applicable to your AI setup.

We explain hosting and processing locations, including the AI providers involved.