Chat Deep Links
Trigger chat actions instantly with powerful Flyweight AI Deep Links.
Flyweight AI Deep Links let you open the chat with a predefined action straight from any link, so customers land in the right conversation without typing a word. Drop a single URL parameter into a button, an email, or a support reply, and the chat opens already pointed at the intent you choose.
Trigger Chat Actions Instantly with Deep Links
Flyweight AI lets you open the chat and start a predefined conversation using a simple URL parameter called flyweight-chat.
You can use it on any Shopify page:
-
Open the chat:
?flyweight-chat -
Open the chat with an initial message:
?flyweight-chat=where%20is%20my%20order
By adding this parameter to any Shopify page link, you launch the chat with a specific intent already pre-filled. These links work across all Shopify URLs as long as Flyweight AI is installed and active.
Example Deep Link Use Cases
Deep Links can launch highly targeted flows. A few of the most common:
Support
Send customers straight into the questions you answer most. A "Track my order" button can open the chat pre-filled with ?flyweight-chat=where%20is%20my%20order, and a returns link can drop a shopper directly into the returns flow — no menu hunting, no retyping.
Product Guidance
Turn product pages and collections into starting points for advice. A Deep Link can open a product-specific consultation so shoppers get grounded recommendations from your real store data right when they're deciding.
Custom Routing
Pair Deep Links with Custom Routing to trigger fully personalized conversation starters. Different links can kick off different flows, so a marketing email, a help-center article, and a storefront CTA can each route the shopper into exactly the experience you intend.
Where to Use Deep Links
The same parameter works wherever you can place a link:
- Storefront CTAs — buttons and banners that open the chat with the right intent.
- Emails — order updates, post-purchase flows, and campaigns that link straight into support or product advice.
- Support replies — share a Deep Link so a customer reopens the chat already in context.
- Marketing — landing pages and ads that move people from interest to a guided conversation in one click.
Because Deep Links are just URLs, you control them — no extra setup beyond appending the parameter.
Full Guides
To set up and use Deep Links effectively, see the complete documentation: How to Use Flyweight AI Deep Links, also available as a German article.
Why Deep Links Matter
Deep Links help your customers reach the right support instantly — no typing required.
Benefits:
- Reduce friction by jumping directly into the correct conversation.
- Improve support efficiency and customer satisfaction.
- Add powerful CTAs across your store, marketing, and emails.
- Enable personalized, context-aware AI support flows.
And because Flyweight is AI-first, the conversation a Deep Link opens is answered by the AI Agent grounded in your store data — with live chat and human takeover included free, so a person can step in whenever it matters. You only pay for AI Interactions, with no per-seat fees.
FAQ
What is the `?flyweight-chat` URL parameter?
It's a simple query parameter you append to any Shopify page link. On its own, ?flyweight-chat opens the chat. Add a value like ?flyweight-chat=where%20is%20my%20order to pre-fill an initial message or intent, so the conversation starts exactly where you want it.
Where can I use Deep Links?
Anywhere you can place a link — storefront buttons and banners, emails, support replies, marketing landing pages, and ads. The parameter works across all Shopify URLs as long as Flyweight AI is installed and active.
Do Deep Links cost extra?
No. Deep Links are part of how Flyweight works on your store. Live chat and human takeover are included free, and you only pay for AI Interactions — there are no per-seat fees for using Deep Links.
Can I trigger a custom flow instead of a plain message?
Yes. Pair Deep Links with Custom Routing to launch personalized conversation starters, so different links can route shoppers into different flows — from product consultations to specific support journeys.
Conclusion
Deep Links make your AI chat smarter, faster, and more accessible everywhere your customers already are. With a single URL parameter, you can move people from a button, an email, or a support reply straight into the right conversation — grounded in your store data, with live chat and human takeover ready whenever a person is needed.
