Flexible Embeds
Use the default floating chat bubble — or embed the chat directly into any page.
Flyweight AI gives you two ways to put chat in front of your customers: a floating chat bubble that covers your whole store by default, and an optional inline embed you can drop into any page. Both run on the same AI-first setup — live chat and human takeover are included free, and you only pay for AI Interactions, never per seat.
Floating Chat Bubble — Enabled on Every Page by Default
When you add the chatbot to your Shopify store, the floating chat bubble instantly appears on every page. This means your customers always have access to support — no matter where they are in the shopping journey.
The bubble can sit in any corner of your storefront and opens the full AI chat window when clicked.
This default behavior gives you full-store coverage with zero setup work.
What you get out of the box
- Store-wide reach: the bubble follows shoppers from your homepage to product pages to checkout.
- Corner of your choice: position it where it fits your storefront design.
- One click to the full chat: clicking the bubble opens the complete AI chat window, grounded in your real store data.
Inline Embedded Chat (Optional Full-Size Placement)
In addition to the global floating bubble, Flyweight also lets you embed the chat directly inside any Shopify page. This creates a full-size, native chat window that appears as part of your content rather than floating over it — ideal for high-support pages like:
- Contact & Support pages
- FAQ or Help Center pages
- Product detail pages
- Landing or onboarding flows
Here's an example of an inline embedded chat:
You add the inline embed through Shopify's Theme Editor or with an HTML block, so it lives natively inside the page you choose. For step-by-step instructions, see the full guide on our blog, How to Embed Flyweight AI into Shopify Pages — available in 🇺🇸 English and 🇩🇪 German.
Where inline embeds work best
Use the inline embed where customers are most likely to have a question right then and there. On a Contact or Help Center page, it turns a static form into a live conversation. On a product detail page, it answers sizing or compatibility questions in context. In a landing or onboarding flow, it keeps shoppers moving instead of bouncing to find help.
Why It Matters
With both floating and inline placement options, you can match the AI chat to your customer journey rather than forcing every store into one layout.
Benefits:
- Instant support everywhere: the default bubble puts help on every page with no setup.
- Contextual help where it counts: inline embeds create on-page support areas on your highest-intent pages.
- Lower support volume: smarter self-service lets the AI reliably handle routine questions before they reach your team.
- On-brand and seamless: the inline window becomes part of your content for a native feel.
Flyweight adapts to your store — whether you want all-page coverage, page-specific deep support, or both at once.
FAQ
Do I have to set anything up to get the chat bubble?
No. The floating chat bubble appears on every page of your store as soon as you activate Flyweight AI. Inline embeds are the only optional, hands-on part.
Can I use the floating bubble and inline embeds at the same time?
Yes. The two placements work together — keep the bubble for store-wide coverage and add inline embeds on the specific pages where you want a full-size chat window in the content.
How do I add the inline embed to a Shopify page?
You place it through Shopify's Theme Editor or with an HTML block on the page you choose. The linked embed guide walks through both methods step by step.
Does the inline embed change how I'm billed?
No. Both placements use the same AI Agent, with live chat and human takeover included free. You only pay for AI Interactions, with no per-seat fees regardless of where the chat appears.
Conclusion
Flexible Embeds let you meet customers wherever they need help — a floating bubble for full-store coverage by default, plus optional inline windows on your highest-support pages. Both run on the same AI-first foundation that reliably handles routine questions and keeps live chat and human takeover included free, so you can shape the experience to your store without changing how you're billed.
