Every conversation on your store is a chance to grow your list, if you capture the details before the shopper drops off. Flyweight's AI chatbot for Shopify captures leads directly in chat, with unlimited smart forms the AI can trigger at the right moment. It’s a simple way to capture leads around the clock, without throwing pop-ups at every visitor or adding manual follow-up. And because lead capture runs on the same AI Agent that already handles support, you only pay for AI Interactions, with no per-seat fees.
Why In-Chat Lead Capture Matters
Classic newsletter pop-ups hit shoppers before they care, so most people close them without thinking. Chat works differently. If someone starts a conversation, they’re already engaged. They’re asking about sizing, stock, shipping, or a product they’re considering. That’s when a thoughtful "want us to email you when it's back?" feels useful, not pushy.
- Higher intent, less friction. You ask for details when the shopper is already engaged, not the second they land on your store.
- Context makes the ask relevant. A form tied to the conversation tends to convert better than a generic prompt.
- You grow the list passively. Lead capture happens alongside support you’re already running.
How It Works
The AI triggers a form at the right moment
The AI Agent can surface a lead form at any point in the conversation, at the start, in the middle, or right before it wraps up. Grounded in your store's Knowledge Graph, it understands the context and asks relevant questions, collecting details like name, email, preferences, and notes without breaking the flow of the chat.
Unlimited, contextual forms
You’re not stuck with one generic sign-up box. Create as many smart forms as you need for different scenarios, like a back-in-stock waitlist, a wholesale enquiry, a demo request, or a discount opt-in. The AI picks the one that fits the conversation.
Captured leads land in your inbox
Every lead shows up in your Flyweight inbox with the full chat transcript attached. That means you see not just who the person is, but exactly what they were asking about. The full context stays with the lead.
Forwarded anywhere you want
Each captured lead can be forwarded, with the full transcript, to any email address you choose. That makes Flyweight a clean handoff point: send leads to a helpdesk like Zendesk, a CRM, or your email marketing platform, without manual work on your side.
Benefits for Merchants and Customers
For Merchants
- Grow your list on autopilot: capture qualified leads from conversations you’re already having.
- Full context on every lead: the chat transcript comes with the contact details, so follow-up is informed, not cold.
- Plugs into your stack: forward leads to a CRM, helpdesk, or marketing tool by email, no integration project needed.
- No new tool to staff: lead capture runs on the same AI Agent that powers your Shopify customer service automation, billed only on AI Interactions.
For Customers
- Asked at the right time: the form appears when it’s actually helpful, not as a barrier at the door.
- Relevant questions only: the AI adapts what it asks based on what the shopper wants.
- One smooth conversation: no detour to a separate page or pop-up just to leave their details.
FAQ
When does the AI ask for a lead's details?
Whenever it fits the conversation. The AI can trigger a form at the start, mid-chat, or right before closing, asking relevant questions so the request feels natural instead of disruptive.
What details can a lead form collect?
Things like name, email, preferences, and notes. You can set up unlimited smart forms for different scenarios, and the AI chooses the one that matches the conversation.
Where do captured leads go?
They land in your Flyweight inbox and can be forwarded with the full chat transcript to any email address you choose, so you can route them into Zendesk, a CRM, or your email marketing platform without manual work.
Is lead capture an extra add-on?
No. It runs on the same AI Agent that handles your support, so you only pay for AI Interactions. There are no per-seat fees for capturing leads.
Conclusion
Lead generation doesn’t have to mean interrupting every visitor with a pop-up. Let the AI Agent capture interest when it actually shows up, grounded in your store data, asking the right questions, and handing each lead off with the full transcript to wherever your team works. It’s a passive, reliable way to turn everyday conversations into a growing list, built on AI-first support that’s GDPR and EU-AI-Act compliant.
