Shopify Chatbot vs. Kural Tabanli Bot: Fark Nedir?
Bugun Shopify magaza sahipleri icin iki ana chatbot turu mevcuttur: kural tabanli chatbotlar ve AI chatbotlar. Kural tabanli chatbotlar kati, onceden yazilmis karar agaclarini takip eder — basit SSS'ler icin iyi calisir ancak musteri beklenmedik bir sey sordugunda coker. Modern AI chatbotlar, magazanizin gercek iceriginden bir Knowledge Graph olusturur ve yanitlari RAG (Retrieval-Augmented Generation) araciligiyla getirir; boylece her yanit temellendirilmis, dogru ve her zaman guncel olur.
Shopify Chatbot vs. Rule-Based Bot: What's the Difference?
There are two main types of chatbots available for Shopify store owners today: rule-based chatbots and AI chatbots. Rule-based chatbots follow rigid, pre-scripted decision trees — they work well for simple FAQs but break down the moment a customer asks something unexpected. Modern AI chatbots use a knowledge graph built from your store's actual content and retrieve answers via RAG (Retrieval-Augmented Generation), keeping every response grounded, accurate, and always up to date.
