Flyweight AI Chatbot for Shopify now with Order Tracking in Chat
Learn how to enable real-time order tracking directly in your Shopify store chat with the Flyweight AI Chatbot. Reduce support inquiries and provide instant order status updates to your customers.
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One of the most frequently asked questions in online stores: Where is my package?
We've learned: Customers want immediate and complete information about their order status without having to search through emails, and you as a store owner have no interest in answering these inquiries manually.
That's why we'd like to introduce our solution: the GDPR-compliant all-in-one order tracking solution directly in the chat.
A customer writes something related to order status, e.g., "has the package been shipped yet?". The AI recognizes: Here it makes sense to query the order status & displays the form:
When the customer enters the data correctly, the current order data is read and presented in a processed format in the chat. The input of the order number is flexible with/without prefix/suffix - for example, entering 1001 leads to the same result as with prefix: #1001.
Awesome! How can we activate order tracking?
Not using our AI chatbot yet? Simply install the order status chatbot for Shopify, order tracking is activated by default ✅
Already using our AI chatbot? Then it's just three simple clicks:
- Open the Flyweight Assistant App in your Shopify account.
- Accept the new access permissions. We still do not read personal and order data, but need the permissions to send a targeted request with the ZIP code and order number to the Shopify API.
- Finally, activate order tracking in the app under Routings.
- Save and done ✅
Important: Order tracking only works for orders that are not older than 60 days.
Looking to fully automate your "where is my order" process for Shopify? Check out our comprehensive guide.
Automatic shipment tracking with the intelligent Shopify assistant ✌️
