• • General

  • Can I manage how the AI responds?

    Yes. Flyweight’s Shopify chatbot responses are derived from your store data — so you can just edit your product pages, FAQs, or other content to change responses. The AI syncs daily, so changes are continually refreshed. For even more precise control, you can fine-tune responses using our own routing capabilities. Highlight certain products, provide discount coupons, block objectionable subjects, or create exact responses for frequently asked questions. The possibilities are extensive — book a demo if you’d like to learn more.

  • What if the AI does not know the answer?

    That’s where Flyweight excels. Thanks to our sophisticated graph-based backend, the Shopify AI chatbot can understand when it lacks sufficient information. Rather than hallucinating, it hands the request over to you (along with customer data and chat history). Pro tip: utilize these cases to enhance your store content or define a custom route so your AI chatbot will know how to deal with it next time.

  • Which languages does the AI speak?

    Our AI speaks more than 100 languages — even Icelandic. The Shopify bot answers in the language of the customer, and the chat UI can be localized to support localized Shopify markets. It’s a game-changer if you’re selling internationally. We also offer pre-installed language packs in case you need assistance with localization.

• • What if I add and delete products, or have special promotions such as Black Friday?

    Your data is refreshed daily, so the Shopify AI chatbot automatically learns about new items, additions, and removals. If you’re promoting a seasonal offer or rotating catalogue, Flyweight keeps pace. As we like to say: you create the magic — we turn it into a support and sales AI.

  • Can it handle order tracking requests?

    Yes. The AI chatbot checks order status through your Shopify backend and notifies customers of the most recent update along with a tracking link (if any).

  • How are returns or other support issues handled by the chatbot?

    You can automate routing logic for common scenarios like returns, complaints, etc. The assistant will follow your instructions, redirect customers to the desired channel (email, WhatsApp, URL, etc.) or capture customer details if necessary.

  • Is Flyweight GDPR compliant and EU AI Act compliant?

    Yes. Flyweight is GDPR compliant and constructed in accordance with the EU AI Act. We retrieve just the required store content and segregate sensitive customer information from the AI.

For tutorials, guides and best practices visit our blog or watch our videos.