Intelligent Flow Logic

Prebuilt flows cover the most common support cases out of the box:

• Order status & tracking
• Order return / refund
• Order cancellation
• Order change
• Order placement

You can also define unlimited custom flows using simple if–then logic. Responses can collect leads, end the conversation, refer to external URLs, phone numbers, WhatsApp, or email — or trigger custom logic you define.

Seamless Escalation

Unresolved requests can be routed to your team or to specialized flows. You stay in control without lifting a finger.

---

Benefit for Your Store

Handle repetitive support cases without human effort — improving resolution speed and keeping your team focused.