Install now for free
Features
Create a chatbot as individual as your business
Introducing Flyweight Assistant, the state-of-the-art AI chatbot with a dynamic personality. Flyweight offers an one-click setup and utilizes the latest shop data to deliver personalized customer interactions.
Tailor the chat's look and feel according to brand's identity and significantly enhance the user experience on your store with a cohesive and visually appealing chat interface.
Benefits
Engineered to integrate effortlessly with your Shopify store
Get live within a few clicks
Simple, fast and risk-free setup
Don't worry about HTML and CSS – we take care of it. Just install the app, customize the chatbot's texts, appearance and routing according to your needs and you are ready to go. The test mode allows you to try out the chatbot without it being visible to your customers.
Use AI out of the box without any legal concerns
GDPR compliance made in Germany
We only process publicly accessible product listings, policies, FAQs, blogs and pages from your Shopify store. No personal data of your customers like names, addresses, phone numbers etc. are processed. Also the chatbot will not ask users for any personal data.
Never lose track of what your customers are thinking
Get customer insights without asking them
Chat conversations are pure gold! Use them to improve your products, services and overall customer experience. Our app allows you to see and filter latest chat messages by type and sentiment.
Benefit financially from AI
Boost sales and save time
Increase your conversion rate, decrease your bounce rate and lighten your customer service load with a chatbot. It provides instant responses to customers, streamlining their purchasing journey and allowing your team to focus on complex issues.
Get live within a few clicks
Don't worry about HTML and CSS – we take care of it. Just install the app, customize the chatbot's texts, appearance and routing according to your needs and you are ready to go. The test mode allows you to try out the chatbot without it being visible to your customers.
Use AI out of the box without any legal concerns
We only process publicly accessible product listings, policies, FAQs, blogs and pages from your Shopify store. No personal data of your customers like names, addresses, phone numbers etc. are processed. Also the chatbot will not ask users for any personal data.
Never lose track of what your customers are thinking
Chat conversations are pure gold! Use them to improve your products, services and overall customer experience. Our app allows you to see and filter latest chat messages by type and sentiment.
Benefit financially from AI
Increase your conversion rate, decrease your bounce rate and lighten your customer service load with a chatbot. It provides instant responses to customers, streamlining their purchasing journey and allowing your team to focus on complex issues.
Mechanics
AI that works with you, your store and your apps
AI-powered, but you remain in control. Our AI chatbot ensures that all responses are exclusively based on your store's data, eliminating any possibility of hallucination. Any changes to product data, pages, or custom routing are reflected in the chat answers, providing accurate and up-to-date information to your customers.
Flyweight Assistant acts as the first point of contact for your customers, providing instant responses to all their questions. You can keep proven customer service channels and workflows and just integrate them via our routing system.
- No wrong answers:All knowledge is solely based on your store's data
- No stale information:Updated products, pages, routing etc. are passed directly to the AI without training periods
- No changed processes:Keep your customer service channels and connect them
- No onboading time:Get started within minutes
Create Product Variant
Set Custom Route
Edit Product Description
Remove Page
Order Status & Tracking
Flyweight Assistant
Customer Service Tool
Get started today, for free
Why wait any longer when you can evaluate a chatbot risk-free for $0? No credit card required.
Install nowClick the button above to install the Flyweight Assistant app in your Shopify® store and start your 14-day free trial.
Customers
Trusted by leading brands
These brands already benefit from a Chatbot with Personality and Authentic AI Conversations. Join them now!
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
Pricing
Simple plans, based on usage
Choose the plan that works best for your store's size and traffic. The pricing is based on the number of impressions of your Shopify store. You can switch between plans at any time. Get 2 months for free compared to our monthly plan if upgrade to a yearly plan.
All plans include a 14-day free trial. No credit card required.
Monthly
$50 /month after 14 days
- Includes 10,000 impressions per month
- Resets impression usage every month
- Up to processed 2,000 products
- Unlimited chats
- Unlimited routing
- Always up-to-date AI data (nightly refresh)
Annual
$500 /year after 14 days
Save $100 compared to the monthly plan
- Includes 120,000 impressions per year
- Spreads impression usage over the entire year (no monthly limits)
- Up to processed 2,000 products
- Unlimited chats
- Unlimited routing
- Always up-to-date AI data (nightly refresh)
Frequently asked questions
General
Which questions does the chatbot answer?
Flyweight Assistant answers all questions related to your products, brands, FAQs and other pages. When no answer can be found in your knowledge base nor routing, the AI won't make up any answers and route to your desired support endpoint.
How does the chatbot know the answer?
All answers are based on the informations you provide on your Shopify store – product listings, pages, blogs etc. The AI will load and process those informations to update its knowledge every night. You can customize certain answers by creating routes, for example giving out discount codes on complaints.
How does the chatbot handle common scenarios like order returns?
You can create routing scenarios for typical e-commerce situations like order returns, complaints, etc. The chatbot will answer according to your instruction and route to your desired support endpoint (URL, email, phone, WhatsApp). Custom scenarios matching your brand can be created as well.
Which languages are supported?
The bot can understand and answer in more than 50 languages including English, German, Spanish, French, Portuguese, Italian and Dutch. It will answer in the language the user is asking in. Furthermore you can use translations for the chat UI to support a localized Shopify store with multiple markets.
Pricing
How does the impression-based pricing work?
You buy a certain amount of impressions, which either reset every month (monthly plan) or at the end of the year (annual plan). If you run out of impressions, the chatbot will be hidden on your store until the next billing period starts.
What is an impression?
An impression is counted every time the chatbot is shown to an vistior on your store. No additional impressions are counted, if the same user visits your store again within 30 minutes. This number correlates with the number of sessions in your Shopify Analytics.
Can I change plans at any time?
Yes, you can switch between plans at any time. This includes upgrading or downgrading.
Which payment providers do you support?
All of our app's charges are added to your Shopify invoice, so you don't need to setup any addtional payment process with us.
Do you offer any discounts?
Yes, we grant custom pricing for stores over 400,000 monthly impressions or merchants/agencies using Flyweight Assistant in multiple of their stores. Contact us at assistant@flyweight.io for such inquiries.
For best practises and guides visit our blog.
Get started today, for free
Why wait any longer when you can evaluate a chatbot risk-free for $0? No credit card required.
Install nowClick the button above to install the Flyweight Assistant app in your Shopify® store and start your 14-day free trial.
Join Flyweight 👋
Looking for a place to work on software as a service products? Remotely? Maybe in engineering or sales?
Contact UsHi, we're Flyweight! As a team of software engineers we are passionate about providing authentic and transparent AI assistants based on your data. To achieve this, we develop cloud-based software solutions with a focus on artificial intelligence and distributed corporate data.
Our homebase is in Mannheim, Germany. You are very welcome to stop by for coffee or tea if you are around!