AI Chatbot

w

i

t

h

P

e

r

s

o

n

a

l

i

t

y

Shopify glyphInstall now for free
Designed forShopify logo
Boost Sales Increase your conversion rate and decrease your bounce rate with AI chats that guide your customers immediately through your products and policies.
Store profit
Reduce Support Lighten your customer service load significantly by sorting out common issues and route the important ones to the right place.
Support tickets
Gain Insights Authentic AI conversations allow you to improve your products, services and customer experience without having to ask for feedback.
Customer journey

Features

Create a chatbot as individual as your business

Introducing Flyweight Assistant, the state-of-the-art AI chatbot with a dynamic personality. Flyweight offers an one-click setup and utilizes the latest shop data to deliver personalized customer interactions.

Tailor the chat's look and feel according to brand's identity and significantly enhance the user experience on your store with a cohesive and visually appealing chat interface.

Assistant
👋 Welcome to Flyweight! How can I help you?
What of your appearance is customizable?
You can customize my texts, colors, sizes, margins, positions and fonts. I can be as unique as your brand!
Click on the "AI personality" feature to see how you imbue me with a personality.
You can give me a popup to promote certain products or discount codes to your customers.

Benefits

Engineered to integrate effortlessly with your Shopify store

Get live within a few clicks

Simple, fast and risk-free setup

Don't worry about HTML and CSS – we take care of it. Just install the app, customize the chatbot's texts, appearance and routing according to your needs and you are ready to go. The test mode allows you to try out the chatbot without it being visible to your customers.

Use AI out of the box without any legal concerns

GDPR compliance made in Germany

We only process publicly accessible product listings, policies, FAQs, blogs and pages from your Shopify store. No personal data of your customers like names, addresses, phone numbers etc. are processed. Also the chatbot will not ask users for any personal data.

Never lose track of what your customers are thinking

Get customer insights without asking them

Chat conversations are pure gold! Use them to improve your products, services and overall customer experience. Our app allows you to see and filter latest chat messages by type and sentiment.

Benefit financially from AI

Boost sales and save time

Increase your conversion rate, decrease your bounce rate and lighten your customer service load with a chatbot. It provides instant responses to customers, streamlining their purchasing journey and allowing your team to focus on complex issues.

Mechanics

AI that works with you, your store and your apps

AI-powered, but you remain in control. Our AI chatbot ensures that all responses are exclusively based on your store's data, eliminating any possibility of hallucination. Any changes to product data, pages, or custom routing are reflected in the chat answers, providing accurate and up-to-date information to your customers.

Flyweight Assistant acts as the first point of contact for your customers, providing instant responses to all their questions. You can keep proven customer service channels and workflows and just integrate them via our routing system.

  • No wrong answers:All knowledge is solely based on your store's data
  • No stale information:Updated products, pages, routing etc. are passed directly to the AI without training periods
  • No changed processes:Keep your customer service channels and connect them
  • No onboading time:Get started within minutes

Create Product Variant

Set Custom Route

Edit Product Description

Remove Page

Order Status & Tracking

Flyweight Assistant

On-demand generated AI messages

Customer Service Tool

Animated BeamAnimated BeamAnimated BeamAnimated BeamAnimated BeamAnimated BeamAnimated Beam

Get started today, for free

Why wait any longer when you can use an AI chatbot risk-free for $0? No credit card required.

Shopify glyphInstall now

Click the button above to install the "FLY AI Chatbot" app in your Shopify® store. Free tier available.

Customers

Trusted by leading brands

These brands already benefit from a Chatbot with Personality and Authentic AI Conversations. Join them now!

  • VEYNOU
  • MyEsel
  • Odaban
  • Treazy
  • Pullup & Dip
VEYNOU
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
VEYNOU
Category: Lab-grown diamond jewelry
Personality: Gaia, the elegant bot, providing trustworthy guidance on choosing between many product variants
Treazy
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Treazy
Category: Socks & sneakers
Personality: TREAZY. Liesi, the friendly bot, providing helpful advice on finding the right size and different materials
MyEsel
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
MyEsel
Category: Wooden e-bikes
Personality: My Esel Chat, the consulting bot, always happy to arrange test drives and answer technical questions
Pullup & Dip
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
Pullup & Dip
Category: Bodyweight training accessories
Personality: Pullup & Dip Assistant, the default bot, juggling between product advice and common support inquiries
VEYNOU
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
VEYNOU
Category: Lab-grown diamond jewelry
Personality: Gaia, the elegant bot, providing trustworthy guidance on choosing between many product variants
Treazy
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Treazy
Category: Socks & sneakers
Personality: TREAZY. Liesi, the friendly bot, providing helpful advice on finding the right size and different materials
MyEsel
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
MyEsel
Category: Wooden e-bikes
Personality: My Esel Chat, the consulting bot, always happy to arrange test drives and answer technical questions
Pullup & Dip
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
Pullup & Dip
Category: Bodyweight training accessories
Personality: Pullup & Dip Assistant, the default bot, juggling between product advice and common support inquiries
VEYNOU
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
VEYNOU
Category: Lab-grown diamond jewelry
Personality: Gaia, the elegant bot, providing trustworthy guidance on choosing between many product variants
Treazy
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Treazy
Category: Socks & sneakers
Personality: TREAZY. Liesi, the friendly bot, providing helpful advice on finding the right size and different materials
MyEsel
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
MyEsel
Category: Wooden e-bikes
Personality: My Esel Chat, the consulting bot, always happy to arrange test drives and answer technical questions
Pullup & Dip
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
Pullup & Dip
Category: Bodyweight training accessories
Personality: Pullup & Dip Assistant, the default bot, juggling between product advice and common support inquiries
VEYNOU
It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I've ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store.
VEYNOU
Category: Lab-grown diamond jewelry
Personality: Gaia, the elegant bot, providing trustworthy guidance on choosing between many product variants
Treazy
The AI answers are always based on our latest Shopify data. Due to the Startnext campaign for our new apple leather sneakers, there are often changes to the listing, which are taken into account by the AI chatbot after 24 hours at the latest (or immediately on request).
Treazy
Category: Socks & sneakers
Personality: TREAZY. Liesi, the friendly bot, providing helpful advice on finding the right size and different materials
MyEsel
Great chatbot, our customers are happy. The setup and integration into Shopify is very easy, it took us about 2 hours after installation until we were able to test the chatbot. Even with the first test questions we noticed how well-founded the answers were, we then switched the chatbot live in Shopify and have not regretted it to this day.
MyEsel
Category: Wooden e-bikes
Personality: My Esel Chat, the consulting bot, always happy to arrange test drives and answer technical questions
Pullup & Dip
It is particularly important to us that the chatbot not only assists with product advice, but also forwards customers to the right place in the event of support. For example, returns inquiries should be sent directly to our returns portal and everything else to our WhatsApp support. This is very easy to implement with the routing in the app.
Pullup & Dip
Category: Bodyweight training accessories
Personality: Pullup & Dip Assistant, the default bot, juggling between product advice and common support inquiries

Pricing

Simple plans, based on your needs

Choose the plan that works best for your store's requirements and traffic. You can switch between plans at any time.

Free

$0

For new stores that just started selling.

  • AI Personality
  • Up-to-date AI data
  • Multi-language AI answers
  • Unlimited chats
  • Unlimited AI explanations
  • Unlimited routing incl. order-tracking
  • EU compliance (GDPR + AI Act)
  • Basic branding (colors and texts)

Up to 50 products.Includes 1K impressions per month.

Install now

Pro

$10 /month

For professional stores with a growing customer base.

  • All features from "Free" plan
  • Premium branding (full appearance customization incl. footer)

Up to 3,000 products.Includes 5K impressions per month.$8 per 5K additional impressions – if needed.

Install now

Enterprise

$100 /month

For established stores with a large customer base.

  • All features from "Pro" plan
  • Multi-market setup
  • Priority support with onboarding call

Up to 10,000 products.Includes 70K impressions per month.$7 per 5K additional impressions – if needed.

Install now

Unicorn

$400 /month

For leading stores with a massive customer base.

  • All features from "Enterprise" plan
  • Custom data exports
  • Dedicated success manager

Unlimited products.Includes 300K impressions per month.$6 per 5K additional impressions – if needed.

Install now

Find the perfect plan for your store

Enter the number of products and your estimated monthly impressions to see which plan suits you best.

You can use Shopify Analytics to estimate the number of impressions. The "Sessions over last 30 days" report should be roughly equal to the number of impressions. See our FAQ for more information.

The Pro plan 🚀 is the ideal choice for your needs!

Frequently asked questions

    • General

    • Which questions does the chatbot answer?

      Flyweight Assistant answers all questions related to your products, brands, FAQs and other pages. When no answer can be found in your knowledge base nor routing, the AI won't make up any answers and route to your desired support endpoint.

    • How does the chatbot know the answer?

      All answers are based on the informations you provide on your Shopify store – product listings, pages, blogs etc. The AI will load and process those informations to update its knowledge every night. You can customize certain answers by creating routes, for example giving out discount codes on complaints.

    • How does the chatbot handle common scenarios like order returns?

      You can create routing scenarios for typical e-commerce situations like order returns, complaints, etc. The chatbot will answer according to your instruction and route to your desired support endpoint (URL, email, phone, WhatsApp). Custom scenarios matching your brand can be created as well.

    • Which languages are supported?

      The bot can understand and answer in more than 50 languages including English, German, Spanish, French, Portuguese, Italian and Dutch. It will answer in the language the user is asking in. Furthermore you can use translations for the chat UI to support a localized Shopify store with multiple markets.

    • Pricing

    • How does the pricing work?

      Select a plan that suits your requirements. Each paid plan includes an amount of impressions, which reset after 30 days. If you run out of impressions, you are able to automatically buy more impressions up to an amount you choose.

    • What is an impression?

      An impression is counted every time the chatbot is shown to an vistior on your store. No additional impressions are counted, if the same user visits your store again within 30 minutes. This number correlates with the number of sessions in your Shopify Analytics.

    • Can I change plans at any time?

      Yes, you can switch between plans at any time. This includes upgrading or downgrading.

    • Which payment providers do you support?

      All of our app's charges are added to your Shopify invoice, so you don't need to setup any addtional payment process with us.

    • Do you offer any discounts?

      Yes, we grant custom pricing for stores over 400,000 monthly impressions or merchants/agencies using Flyweight Assistant in multiple of their stores. Contact us at assistant@flyweight.io for such inquiries.

For best practises and guides visit our blog.

Get started today, for free

Why wait any longer when you can use an AI chatbot risk-free for $0? No credit card required.

Shopify glyphInstall now

Click the button above to install the "FLY AI Chatbot" app in your Shopify® store. Free tier available.

Join Flyweight 👋

Looking for a place to work on software as a service products? Remotely? Maybe in engineering or sales?

Contact Us

Hi, we're Flyweight! As a team of software engineers we are passionate about providing authentic and transparent AI assistants based on your data. To achieve this, we develop cloud-based software solutions with a focus on artificial intelligence and distributed corporate data.

Our homebase is in Mannheim, Germany. You are very welcome to stop by for coffee or tea if you are around!